SHIPPING & REFUNDS
Generally standard stock orders will be processed within 1-2 business days and dispatched to Australia Post. For custom orders, the processing time is 1-2 weeks. Where tracked shipping is selected, you will be provided via email with a tracking number to help you stalk your postie.
For estimated shipping times, please refer to the Australia Post website and enter 3880 as the starting postcode. Unfortunately, once orders have been dispatched, the time taken to reach you is completely out of our control.
Purchases totalling $7.99 and under will be shipped with Australia Post as untracked large letters and charged $4.40.
Purchases between $8 and $100 will be shipped with Australia Post as a parcel and you will be provided with a tracking number and charged $9.
Purchases over $100 will be free and shipped with Australia Post as a parcel and you will be provided with a tracking number.
If you require a signature on delivery or express postage, please contact prior to placing your order.
Occassionally, items totalling in excess of $8 will be small enough to be posted untracked. Please contact prior to purchase to check if this is a possibility. If this is an option, a code will be provided to reduce the shipping charge and confirm that you are happy to have your items shipped without tracking protection.
International standard shipping offered by Heartbeat Handicrafts does not include tracking. Please contact us prior to purchasing should you require tracking for a quote.
Due to tax and trade requirements resulting from Brexit, as of 31/12/20, Heartbeat Handicrafts will no longer offer shipping to the United Kingdom via it's own website. Should you wish to purchase any items, including custom orders, you can continue to do so through the Etsy Store.
Temporary Changes to Processing and Shipping
COVID-19 has impacted all of our lives in a number of ways. Unfortunately, this includes Heartbeat Handicrafts. Processing and shipping times are expected to increase slightly due to increased precautions, limiting trips to the post office where possible and anticipated Australia Post delays. We appreciate your understanding in this challenging time.
Refunds and Returns
Refunds or replacements are only available on faulty items, not for change of mind on purchases of custom orders or earrings. Therefore, we recommend asking any questions about a product prior to purchased. Items are inspected prior to shipping, however if you believe your item is faulty, please notify us via email firstname.lastname@example.org within 2 days of receiving item. Refund or replacement will be offered depending on stock availability.
We do offer a 10 day full refund for return policy on other items. This excludes custom orders and earrings (for health and safety reasons).
If you are unhappy with your purchase for any reason, please contact us within 10 days of receiving it. If you are wanting to return an eligible item, it will need to be returned in it's original condition. We will refund the full price on receiving it back, however, we don't accept responsibility for repaying any postage charges that are incurred.
If for any reason you are not completely satisfied with your item, we encourage you to contact us at email@example.com so that we can remedy the issue.
If you have any questions regarding our policies as outlined above, please contact us.