SHIPPING & REFUNDS
Purchases totalling $12 and under will be shipped with Australia Post as untracked large letters and charged $4.
Purchases between $12 and $75 will be shipped with Australia Post as a parcel and you will be provided with a tracking number and charged $9.
Purchases over $75 will be free and shipped with Australia Post as a parcel and you will be provided with a tracking number.
If you require a signature on delivery or express postage, please contact prior to placing your order.
Occassionally, items totalling in excess of $12 will be small enough to be posted untracked. Please contact prior to purchase to check if this is a possibility. If this is an option, a code will be provided to reduce the shipping charge and confirm that you are happy to have your items shipped without tracking protection.
Temporary Changes to Processing and Shipping
COVID-19 has impacted all of our lives in a number of ways. Unfortunately, this includes Heartbeat Handicrafts. Processing and shipping times are expected to increase slightly due to increased precautions, limiting trips to the post office where possible and anticipated Australia Post delays. We appreciate your understanding in this challenging time.
Refunds and Returns
Refunds are only available on faulty items, not for change of mind on purchases on stud earrings. Therefore, we recommend asking any questions about a product prior to purchased. Items are inspected prior to shipping, however if you believe your item is faulty, please notify us via email firstname.lastname@example.org within 2 days of receiving item. Refund or replacement will be offered depending on stock availability.
If for any reason you are not completely satisfied with your item, we encourage you to contact us at email@example.com so that we can remedy the issue.
If you have any questions, please contact us.